Online Pole Courses – Pole Fitness & Pole Dance Forums Technical Support I cannot access the course I purchased

  • I cannot access the course I purchased

    Posted by Anabela Sequeira on May 13, 2022 at 2:45 am

    Hello,

    I purchase a course but I cannot access it. When I click on the lesson I get a message saying that I don’t have access to the content.

    Please can you help.

    Thank you,

    Anabela

    PolePress Staff replied 6 months, 2 weeks ago 3 Members · 9 Replies
  • 9 Replies
  • PolePress Staff

    Member
    May 13, 2022 at 9:03 pm

    Hi Anabela! Sorry to hear about this. Did you make sure that you’re logged in? And can you please share a screenshot of what you’re seeing?

    • Katja Veen

      Member
      May 20, 2022 at 11:59 am

      I an having the same problem, even though I am signed in…

  • PolePress Staff

    Member
    May 20, 2022 at 1:52 pm

    Okay, when you’re on this screen, click “Sign In” and then follow the steps to login.

    • Katja Veen

      Member
      May 20, 2022 at 2:25 pm

      I’ve done that a couple of times, it doesn’t work.

      • PolePress Staff

        Member
        May 20, 2022 at 2:33 pm

        Okay, thanks for the information. It sounds like a “cookies” issue, so our tech team is looking into it. In the meantime, if you follow these steps it should work:

        1. Sign out of the website.
        2. Clear your browser history, including cookies.
        3. Close your browser.
        4. Open your browser.
        5. Sign back into the website.

        • Katja Veen

          Member
          May 20, 2022 at 5:28 pm

          Problem solved, thanks a lot!

          • PolePress Staff

            Member
            May 21, 2022 at 1:49 am

            Great! Happy to hear it 🙂

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